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dialog Confirmation reservation

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  • — Hello. Northwind Airways. May I help you?Mary Jones:  — Yes. I'd like to confirm my reservation.Reservations clerk:  — Certainly. What´s your name, flight number and date of departure, please?Mary Jones:  — My name's Mary Jones and I'm taking flight no. 644 bound for Houston on the 23rd.Reservations clerk:  — Just a moment... I'm sorry. May I have your name again, please? I'm afraid I can't find your name on the reservation list.Mary Jones:  — Really? My surname's Jones, that's J-O-N-E-S, first name Mary.Reservations clerk:  — I'm really sorry, Ms. Jones. I still can't find your name on the reservation list.Mary Jones:  — Well, in this case, can I have a new reservation?

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